Returns
- Eligibility:
- Items must be returned within 30 days of delivery.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Return Process:
- Sale or clearance items may also be non-returnable. Please check the product description for specific return eligibility.
- Return Process:
- To initiate a return, contact us at support@smafzshop.com with your order number and a brief description of the issue.
- Once your return request is approved, we will provide you with a return shipping label and instructions.
- Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to a defect, damage, or an error on our part.
Refunds
- Inspection and Approval:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Refund Method:
- Approved refunds will be processed back to your original method of payment within 5-10 business days.
- Depending on your payment provider, it may take additional time for the refund to appear in your account.
- Partial Refunds:
- Partial refunds may be granted for items that show signs of use or are returned beyond the 30-day return window, at our discretion.
Exchanges
- We only replace items if they are defective, damaged, or sent in error. If you need to exchange an item, please email us at support@smafzshop.com for further assistance.
Cancellations
- Orders may be canceled within 24 hours of purchase for a full refund. After this period, the order may have already been processed and shipped, in which case our return policy will apply.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
- Email: support@smafzshop.com
We appreciate your business and are committed to making your shopping experience smooth and enjoyable!
